• Design, develop, and customize applications on the ServiceNow platform to meet business needs
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows
• Utilize UI Builder to design and configure modern, scalable user interfaces
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Support CSM (Customer Service Management) implementations with configuration, customization, and integration
• Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience
• Ensure compliance with coding standards, performance optimization, and platform best practices

Troubleshoot, debug, and resolve issues within ServiceNow applications

• We are seeking an experienced ServiceNow Developer with a minimum of 6 years of hands-on expertise on the ServiceNow platform
• 6+ years of hands-on development experience on the ServiceNow platform
• Strong expertise in Script Includes, Service Portal development, and UI Builder
• Ability to work in Agile / Scrum methodology
• Excellent problem-solving skills with strong communication and collaboration abilities
• Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Implementation experience in Customer Service Management (CSM)

Exposure to NowAssist (GenAI features) and AgenticAI solutions

The ideal candidate will have strong technical knowledge in Scripting, Flow Designer, Integration Hub, Rest Integration, Service Portal, and UI Builder, with added advantage if certified application developer and experienced in CSM, NowAssist, and AgenticAI implementations

• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations

Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards

• We offer
• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
• The range provided reflects base salary only

Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations

• Most candidates are hired at a salary within the range disclosed
• Salary range: $120,000 - $130,000

In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position