• Quality: Authentic conversations that represent the brand effectively
• Experience: Providing effortless shopping from chat to checkout
• As an Account Manager, you will oversee a portfolio of around 120 enterprise accounts
• Collaborating closely with Customer Success Managers (CSMs), your goal will be to drive growth, enhance retention, and exert influence across our largest global customers—organizations that set trends in their industries
• The role is dynamic, expectations are high, and your ability to navigate complex business environments and offer tailored solutions will be crucial to our success
• Drive Account Growth: Identify and leverage upsell and cross-sell opportunities to thoughtfully expand accounts while achieving revenue targets
• Develop Strategic Account Plans: Work with CSMs to create detailed, customized plans for each account, using insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders: Establish and maintain strong relationships with executive-level stakeholders to ensure goal alignment and foster brand advocacy
• Collaborate with Cross-Functional Teams: Work alongside Customer Support, Product, and Legal teams to enhance customer experiences and effectively tackle complex challenges
• Leverage CRM for Insights: Keep meticulous records of account activities, opportunities, and risks using our CRM to support data-informed strategies

Travel to Strengthen Relationships: Conduct in-person meetings (up to 3-4 weeks annually) to deepen relationships and gain insights into clients' evolving needs

• Re-engagement: Promoting personal, one-on-one dialogues rather than broadcasting marketing messages
• Experienced Account Manager: 3-4 years of experience managing and selling to mid-market SaaS accounts ($5M+ in GMV), with a successful track record of driving growth across portfolios exceeding $1M ARR
• Relationship Builder: Proficient in engaging and influencing C-level executives, fostering trust and cultivating lasting partnerships
• Data-Driven: Skilled in analyzing data trends to identify opportunities, mitigate risks, and deliver actionable solutions to clients
• Strategic Problem Solver: Capable of diagnosing customer pain points and devising customized solutions that lead to significant outcomes
• Excellent Communicator: Strong verbal and written communication skills, able to articulate technical concepts as business value
• Results-Oriented: Committed to meeting and exceeding growth and retention objectives
• Highly Organized: Effective at managing multiple accounts and priorities within a fast-paced, dynamic environment
• Technically Savvy: Proficient with CRM and reporting tools, with a keen ability to adopt new technologies

Adaptable and Resilient: Thrives in a startup atmosphere, addressing challenges with skill and patience

• Perks & Benefits
• Enjoy a 5-week vacation, adhering to your country's appropriate PTO laws
• Receive paid sick leave and 16 weeks of paid parental leave
• Utilize a MacBook Pro and a personal credit card for lunches
• Benefit from private health insurance and a retirement pension
• Get up to $700 USD to set up your home workstation for a comfortable remote working experience
• Access up to $2000 USD annually for learning resources including books, courses, or coaching aligned with your professional growth

Participate in quarterly online company-wide summits and annual team retreats to foster collaboration and engagement