LUMA Luxury Matchmaking is a premier, high-end matchmaking firm serving elite, relationship-minded professionals across the U.S. We are seeking an experienced Sales Manager to lead our sales team, elevate performance, and ensure operational excellence at every level.This role is designed for a highly organized, proactive, and solutions-focused leader who thrives in a high-expectation, luxury-service environment.

The Sales Manager is responsible for driving overall sales performance, creating internal alignment, and overseeing daily sales operations. This is a strategic leadership position requiring exceptional communication, accountability, and operational management.

• Key Responsibilities Sales Growth & Leadership
• Drive overall sales, average sales growth, and team-wide revenue performance.
• Lead, manage, and hold the team accountable to KPIs, daily standards, and performance expectations.
• Conduct weekly sales meetings, daily pulse checks, and 1:1 coaching sessions.
• Assist directly with lead handling, sales calls, and sales appointments when needed.
• Audit no-sales, pending sales, and consistently coach reps for improvement.
• Daily Operational Management
• Manage the day-to-day sales operations ensuring the entire team is aligned, consistent, and moving in the same direction.
• Maintain a constant pulse on team performance and workflow; keep Management apprised promptly and professionally.
• Confirm that all team members follow company systems, structure, and processes without exception.
• Ensure key messages, priorities, and updates are clearly and consistently cascaded across the organization.
• Sales Systems, CRM & Workflow
• Manage and optimize all sales software, CRMs, workflows, and communication systems.
• Create tasks and project assignments (including for Management) and ensure all deadlines are met.
• Communicate swiftly when a task or project is delayed, paused, or blocked.
• Oversee lead flow, lead qualification, call standards, submissions, and full pipeline management.
• Manage lead communication workflows, dedicated emails, templates, and follow-up frameworks.
• Audit, Accountability & Performance Quality
• Audit leads, calls, follow-ups, daily numbers, and goal performance to ensure timely conversion.
• Verify that all leads are being contacted promptly and moved through the process efficiently.
• Work with the team to generate more success stories, client wins, and 5-star reviews.
• SOP Development & Process Optimization
• Help create, refine, and manage Standard Operating Procedures (SOPs).
• Continually identify opportunities to streamline processes and increase efficiency.
• HR, Hiring & Onboarding
• Support hiring needs: job postings, recruiting, interviews, onboarding, and training.
• Assist in ongoing performance coaching, expectations, and workforce alignment.
• Marketing & Brand Presence
• Contribute to marketing activities
• Implement prospecting programs, recruiting initiatives, affiliate partnerships, and referral channels to drive lead generation.
• Collaboration & Communication
• Collaborate closely with Management, maintain alignment, and foster a culture of mutual respect.
• Ensure strong communication exists at every level of the organization.
• Proactively ensure everyone stays informed and updated.

• 3–5+ years of sales management experience; luxury services or high-touch client industries preferred.
• Required Experience:
• Professional (paid) Matchmaking or Dating Service: 1 year (Preferred)

Sales management: 3 years (Required)

• Job Types: Full-time, Part-time, Contract
• Pay: $5,000.00 - $8,000.00 per month
• Flexible schedule
• Application Question(s):
• Have you worked for a Professional Matchmaking or Dating Service firm? If yes, explain.

Work Location: Remote