• In this role, you will support a rapidly growing new fleet program with a large last mile delivery client
• You will build and maintain positive client relationships within your assigned territory by working closely with Business Owners and gathering feedback
• You will also train and educate clients and Element Field Associates on program offerings to support operational success
• What You'll DoBuild positive client relationships within Element Last Mile Rental
• Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions and managing processes to optimize fleet productivity
• Proactively consult on Field Associate needs, including assistance with T&R requests and prerequisite completion tracking
• Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions
• Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction
• Partner with and provide feedback to operational teams on client satisfaction and identified areas of improvement
• Utilize tools to effectively communicate with an assigned territory through multiple communication channels
• Partner with the Automation team to identify and create system integrations that improve response time and tracking of opportunities for improvement
• Partner with Growth Initiative teams to develop and implement account growth strategies to meet objectives

Educate and train customers and Field Associates on product offerings, available technologies, and resources

• Basic QualificationsBS or BA in business or related field required.3-5 years of relevant customer service or client account management experience
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• Must have a minimum of intermediate-level proficiency with Excel and other Microsoft applications
• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
• Strong critical thinking skills to offer creative solutions to meet client needs
• Demonstrated ability to successfully present to customers and senior management
• Ability to effectively interact at all levels of an organization
• Highly detailed and customer-focused working style

Ability to travel upon request

LocationCurrent Location: US RemoteThe hiring base salary range for this position is $101,900 to $140,140 annually