Provide exceptional customer service to our clients by responding promptly and effectively to inquiries and concerns; Troubleshoot and resolve technical issues related to our platform and services; Communicate with customers through various channels such as email, live chat, and phone to assist with onboarding, account management, and general inquiries; Document and track customer interactions and feedback to help improve our processes and services; Collaborate with other team members to find solutions and escalate complex issues when necessary; Maintain a thorough understanding of our product offerings and updates to effectively assist customers