• Fully RemoteSumsub is a leading full-cycle verification platform that enables scalable compliance
• From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance
• It allows customizing analytics and workflows with a no-code interface
• This role sits at the intersection of Customer Success, Compliance, and Product — combining direct client interaction with deep performance analysis to optimize approval rates, check times, and overall compliance outcomes
• What You Will Be Doing:Deliver premium, high-quality compliance support to top-tier customers, including product-specific questions and applicant decision clarifications
• Investigate and resolve complex compliance issues in close collaboration with internal Product, Compliance, and Engineering teams
• Advocate for product improvements and bug fixes based on real customer feedback
• Monitor and analyze key customer performance metrics (approval rate, median check time, etc.)Identify anomalies and performance gaps, investigate root causes, and propose corrective actions
• Engage directly with customers to understand their operational challenges and compliance needs
• Recommend and implement data-driven measures to improve customer performance and compliance efficiency
• You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide

Trips are fully covered, so you can meet, collaborate, and recharge together

• Fluent Chinese and EnglishAnalytical mindset with a strong focus on problem-solvingExcellent communication skills, ability to prioritize under pressure, and adapt quickly in a fast-changing environment
• We make sure you have access to the tools and hardware you need to do your work well

Friendly by design

What We Are Looking For:3+ years of experience in customer-facing roles (Support, Tech Support, Account Management) within Crypto, Gambling, or BankingStrong knowledge of KYC & Compliance processesHands-on experience with analytical tools and dashboards

• No mandatory office days, no attendance trackers
• True flexibility
• We do not fix you to a 9-to-5 schedule
• You can adjust your working hours when needed, as long as your day stays productive and in sync with the team
• Extra time off
• Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year
• We offer fair and transparent pay, benchmarked to the market
• Clear goals, open feedback and personal development plans

We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums