• This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup
• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform
• Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers
• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements
• Build and improve internal tooling for support workflows and observability
• Participate in the on-call rotation to ensure timely response to critical issues
• Create and maintain clear, useful internal and customer-facing documentation
• Lead by example through excellent technical work, initiative, and collaboration with stakeholders

Experience troubleshooting complex issues with customer production deployments

• Strong experience in a customer-facing support or infrastructure role
• Proficiency in Python or similar language
• Good understanding of Kubernetes and managing workloads
• Experience with cloud environments (AWS, GCP, or Azure)
• Excellent communication and collaboration skills across technical and non-technical audiences
• Familiarity with vector databases or similar search technologies
• A proactive, problem-solving mindset and willingness to take ownership
• Based in the EMEA region (mandatory)
• Experience with observability tools and automating support workflows

Understanding of DevOps tools and practices

• A remote-first, international team working on cutting-edge AI infrastructure
• A competitive salary with additional perks
• Flexible working hours and async-friendly culture
• Regular team offsites and virtual events

Hardware budget – choose your own setup