• In this role, you will provide dedicated customer service and technical assistance to users of Trust Wallets card payment solutions
• You will be the primary point of contact for card users, helping them navigate their card payment experience smoothly, resolving issues quickly, and ensuring high customer satisfaction
• Responsibilities Provide timely and effective support to Trust Wallet card users via email, resolving inquiries related to card activation, transactions, payment processing, and security
• Communicate clearly to understand user needs and deliver appropriate solutions
• Collaborate with internal teams (product, technology, operations) to escalate and resolve complex issues
• Educate users on best practices for safe and efficient use of their Trust Wallet app and card
• Manage user expectations and maintain clear communication during incident resolution or service interruptions
• Document user interactions and feedback to help improve card payment services and support processes
• Participate in continuous improvement initiatives and support special projects related to card payment services
• Adhere to Quality Assurance standards and comply with team schedules
• Display a positive, collaborative attitude within the team and across departments
• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc

Tackle fast-paced, challenging and unique projects

• Qualifications 2-3 years of experience in frontline customer support, preferably in fintech, payments, or crypto-related services
• Strong ability to explain technical information clearly to users with varying technical knowledge
• Excellent interpersonal skills with proven success in managing customer relationships and resolving issues
• Strong organizational, multitasking, and time management skills
• Excellent verbal and written communication skills in English and your native language
• Passion for crypto payments and willingness to go above and beyond to deliver outstanding customer experiences
• Adaptable and resilient in a fast-changing environment
• Ability to work flexible hours, including nights, weekends, and public holidays
• Work in a truly global organization, with international teams and a flat organizational structure

Work fully remotely with flexible working hours

• Excellent learning and career development opportunities

Enjoy competitive salary and benefits