Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:
Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Analytics, etc.
The CS Training Business Partner with Community Education, Resolutions and Specializations focus is an enthusiastic, passionate and flexible team player who will support the CS Training Team to achieve all its priorities. You are a compelling storyteller who can motivate a classroom and communicate ideas using a variety of media, and work as an integral part of the wider CS Org, communicating effectively with cross-functional stakeholders.
You will take a key part in the world of training projects, as we redefine what training means in the world of Airbnb CS and Trust, and will help incorporate changes and improvements to the CE/R or Specializations curricula under the direction of the CS Training Program Managers and your Lead.
You should be motivated to re-define what training support means for the region and represent regional needs to the global training team and advocate for solutions. You will work closely with local CE/R/Specializations Operations, other Service Excellence teams and regional Partners to coordinate high-level educational projects and provide training in the ever-changing environment of CS.
Reporting to the Regional CS Training Lead, you will be committed to facilitating training that meets the high standards required for our teams. You will collaborate closely with the CS Program Managers to provide impactful and actionable feedback on the training curricula, ensuring that it continually evolves and improves with each delivery.
Collect and analyze feedback for training courses with a continuous improvement mindset; work closely with Program Managers to provide feedback and incorporate meaningful change to enhance future training for relevancy, comprehension, retention, and engagement.
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹770,000 — ₹1,100,000 INR