• The Customer Success Specialist will be the lead in delivering and developing training for end user customers
• The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data
• The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology
• Train end user to successfully enter, interpret and analyze the Vence technology data
• Customize user portal and user reports to improve the user experience with software
• Recommend changes to customers current process allowing for full implementation of Vence technology
• Consult with owners, managers and users as required to improve customer experience
• Ensure all questions are expediently addressed, resolved and documented in CRM
• Recommend additions to quick guides and customer communication for improvements
• Assist with gathering of testimonials, case studies and video clips
• Actively raise issues and recommend improvements to support services
• Use project management skills and organization to successfully manage multiple projects at once
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports
• Interface with Engineering to recommend improvements for Vence technology
• Assist marketing to write newsletter and Ag media stories related to Vence technology
• Work with Sales and Marketing to organize User groups and farm demonstration
• Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely

• Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required
• Bachelor’s degree in a relevant field required
• Demonstrated understanding of the beef industry and cattle grazing
• Excellent interpersonal communication and presentation skills
• Successful candidate must be flexible and have the ability to adapt to a changing environment
• Able to quickly build trust and rapport with customers
• Time management and strong organizational skills
• Must possess a valid U.S. motor vehicle driver’s license without restriction

Excellent written, verbal and MS office skills

• The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States

Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education $75,400.00 - $118,700.00 Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days