• Support key institutional client relationships: As an Institutional Account Manager, you will work independently to manage key client relationship needs
• Collaborate closely with sales, operations, onboarding, and other institutional teams
• Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution
• Enhance client experience: Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams
• Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite
• Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary
• Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required
• Organize client feedback: Act as client voice
• Collect and structure client feedback for internal teams such as Operations, Engineering, and Product

Help identify bugs, incidents, and opportunities for product enhancements

• Team-oriented and client-focused: Strong sense of collaboration, ownership, and urgency in delivering success for clients
• Prior Institutional Account Management/ Relationship Management experience
• Excellent communication skills: Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences
• Relationship builder: Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams
• Proficiency with Google Suite
• Digital Assets experience & knowledge
• Prior Prime Brokerage experience

Familiarity with AI tools