• The Success at Scale Program Manager role at GitHub is responsible for executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, supporting our global audience
• This individual contributor role will implement customer-centric digital campaigns, ensuring scalable, data-driven, post-sale digital campaigns drive successful customer outcomes
• They will align to standard processes to measure and report on campaign performance, with a focus on proactive problem-solving, cross-functional alignment, and measurable customer impact
• Key responsibilities include implementing adoption, retention, and expansion campaigns via digital, scale, and self-service channels
• Implement and optimize digital-first programs to drive product adoption, customer retention, and expansion
• Facilitate cross-functional alignment by integrating stakeholder feedback and contributing to the improvement of processes to improve efficiency and impact of programs
• Ensure customer campaigns are aligned with stakeholder input, company goals, and customer needs
• Build and execute on digital and scale programs that enhance customer success through automation, self-service, and community-driven models
• Collaborate with Operations and Analytics to understand revenue signals and telemetry for customer engagement and adoption
• Track and report on success of programs
• Contribute to continuous campaign improvements based on stakeholder feedback and success metrics
• Collaborate with internal stakeholders and cross-functional partners across Customer Success, Operations, Analytics, Marketing, Product, and Sales on scope and execution of programs
• Gather feedback and data on programs, and work with stakeholders to manage priorities, changes, deadlines, and deliverables
• Contribute to a culture of innovation by staying updated on industry trends and best practices, adjusting program plans as needed
• Deeply understand our customers' needs by being customer 0 of GitHub platform features

Share knowledge and best practices within the team for digital engagement, automation, and self-service capabilities

*Required Qualifications:**

• OR equivalent experience
• 1+ years experience with customer success methodology, preferably digital and/or scaled customer success
• Strong collaborative mindset with the ability to influence across cross-functional teams in a fast-paced B2B SaaS environment
• Experience utilizing data to inform decisions
• Experience with the software development or DevOps domains, with experience influencing scalable processes and leveraging automation tools

Experience and knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs

• 3+ years experience in program management, project management, customer success, lifecycle marketing, or a related field
• OR Bachelor's Degree in a related field AND 1+ year(s) experience in program management, project management, customer success, lifecycle marketing, or a related field
• 1+ years experience with customer engagement and communication platforms uniquely aligned with Digital and Scale program execution (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce)

Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services, and/or others

*Compensation Range**

• The base salary range for this job is USD $68,200.00 - USD $181,000.00 /Yr
• These pay ranges are intended to cover roles based across the United States
• An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant
• At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock
• These rewards are allocated based on individual impact in role
• In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role

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