• Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
• Monitor the status and progress toward resolution of all open incidents
• Keep affected users informed about progress

Detect potential trends and liaise with problem management where applicable

• Knowledge of e-mail correspondence and phone etiquette
• Flexibility to use the MS Windows suite
• English level: B2+ and higher, both written and spoken
• Expertise in ITIL event and incident management processes
• Novice knowledge of Linux
• Understanding of basic networking terms
• Familiarity with Android / iOS general interface and features

Cloud Infrastructure knowledge

We connect like-minded people : Delivering innovative solutions to industry leaders, making a global impact Enjoyable working environment, whether it is the vibrant office or the comfort of your own home Opportunity to work abroad for up to two months per year Relocation opportunities within our offices in 50+ countries Corporate and social events We invest in your growth : Leadership development, career advising, soft skills and well-being programs Certifications, including GCP, Azure and AWS Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru Free English classes with certified teachers We cover it all : Participation in the Employee Stock Purchase Plan Monetary bonuses for engaging in the referral program Comprehensive medical & family care package Five trust days per year (sick leave without a medical certificate) Benefits package (sports activities, a variety of stores and services)