• We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners
• In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction
• Serve as the primary contact for client inquiries via phone, email and messaging platforms
• Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms)
• Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities
• Collect and report client feedback to help improve products, services, and support processes

Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry

• 13+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry
• Native Spanish and excellent communication skills in English (written and verbal)
• Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam
• High attention to detail, especially in handling sensitive client information
• Comfortable working in a fast-paced, performance-driven environment
• Ability to work flexible shifts, including evenings or weekends, if required
• Experience with CRM systems (e.g., Salesforce, Zendesk)
• Familiarity with KYC/AML procedures
• Bachelor's degree in Business, Finance, or related field

Ability to contribute to dynamic business at a growth phase

Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work

Exposure to global financial markets and fintech innovations