As a Manager of Learning (Manager, Learning Design) within Clinical Operations, you will collaborate with enterprise leaders and key stakeholders to lead a high-performing team in crafting learning experiences that empower our associates to deliver exceptional, person-centered support to members through role-specific care and utilization management activities

• This is an opportunity to foster growth, champion a collaborative team culture, and ensure associates have the tools needed for success
• Design and implement standardized processes, templates, and learning materials to support clinical enablement across Medicaid markets
• Measure and track the effectiveness of learning programs, analyzing engagement, knowledge retention, and behavioral change to ensure meaningful impact
• Lead change and innovation initiatives by effectively communicating the case for change and fostering a culture that thrives on adaptability
• Demonstrate strong leadership and emotional intelligence, promoting personal accountability and a commitment to improving the associate experience
• Collect and analyze feedback from surveys, focus groups, and business data to inform recommendations for continuous improvement of program content and delivery
• Apply instructional design, cognitive psychology, and adult learning theory to address knowledge and performance gaps
• Remain informed of industry trends, best practices, and emerging technologies to continuously enhance learning and development offerings
• Identify and execute opportunities to automate and optimize learning processes, including program marketing, registration, resource management, and follow-up communications
• Plan for departmental growth and staff succession, investing in team culture and ongoing learning and development
• Travel: This role may require up to 5% travel for onsite meetings, which could include locations outside your state of residence
• Typical Workdays and Hours: Monday–Friday, 8:00 AM – 5:00 PM Eastern Standard Time (EST), with some flexibility to accommodate other time zones
• Specific scheduling options will be discussed during the interview process
• Direct Reports: Up to 15 associates
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required

Scheduled Weekly Hours

• Bachelor's degree
• Four (4) or more years of learning design, program design and/or clinical operations experience
• Two (2) or more years of formal or informal leadership experience
• Proficiency in Articulate 360 Suite
• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc $94,900 - $130,500 per year

• This job is eligible for a bonus incentive plan
• This incentive opportunity is based upon company and/or individual performance
• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities