• Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience
• You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta
• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts

Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same

• Strong observational skills and attention to detail in a fast-paced retail environment
• Ability to remain calm, professional, and customer-focused in high-pressure situations
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully
• Willingness to learn and consistently apply safety and security protocols
• Flexible and adaptable to changing priorities and store needs

Passionate about creating a safe, inclusive, and welcoming environment for all