As a director, you will convey the AI strategy harmonized with enterprise and business strategy, lead data- and insights-driven Strategy Advancement, and activate cross-functional initiatives that transform how Humana uses AI to improve member experience, productivity, and operational performance *Strategy & Governance
- Evangelize AI strategy and harmonize it with enterprise and business strategy in a dynamic, fast-paced environment
- Curate content and build compelling executive reporting and presentations to share progress and innovation from the AI portfolio
- Lead initiatives to analyze complex business problems using internal and external data , producing recommendations and strategic roadmaps that deliver measurable outcomes
- Ensure AI policies, procedures, and operating models align with corporate vision and support large-scale programs and platform transformations
- Provide input to functional strategy; make decisions related to the implementation of new/updated programs and large-scale projects** across IT and the business
Track delivery health of AI initiatives through various forums such as quarterly business reviews, and delivery health dashboard *AI Strategy & Responsible Innovation
- Drive Humana’s AI strategy —from use case portfolio and value realization to responsible AI governance (fairness, transparency, privacy, security, bias mitigation, monitoring)
- Partner with business and technology teams to establish AI standards (model lifecycle, MLOps, evaluation, human-in-the-loop controls) and enable safe, compliant deployment across care, service, operations, and finance
- Build AI literacy for leaders and associates through teaching and coaching; help teams adopt GenAI** and predictive/ML capabilities for real workflows (e.g., member service, care management, utilization management, claims, provider operations)
Lead a team of associates charged with accelerating AI initiative deliver both safe and responsibly *Leadership & Activation
- Deliver executive-level presentations that frame AI strategy, successes opportunities, and roadmaps to outcomes
- Activate strategies by engaging business and technology leaders, and tracking AI initiative delivery health throughout the AI governance lifecycle
- Select, develop, and evaluate talent; manage direct team members in IT Strategy and indirect team members via enterprise partnerships
Inspire associates to embrace and advance IT’s strategy through teaching and coaching that demystifies technology and AI Outcomes & Measurement
- Define success metrics for each strategy (experience, quality, affordability, productivity, compliance)
- Track and communicate progress with data storytelling , dashboards, and executive-ready artifacts
Improve performance by implementing strategic plans and driving goals and objectives to completion Use your skills to make an impact
- Passionate about continuously improving consumer and stakeholder experiences
- Readiness to work mostly East Coast hours
- Cross-functional influence, relationship-building, and collaboration
- Outcomes orientation with strong measurement and follow-through
- Comfort with ambiguity and rapid iteration
- Commitment to inclusion, ethics, and responsible AI** practices
- Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense
- Satellite and Wireless Internet service is NOT allowed for this role
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required *Scheduled Weekly Hours As a director, you will convey the AI strategy harmonized with enterprise and business strategy, lead data- and insights-driven Strategy Advancement, and activate cross-functional initiatives that transform how Humana uses AI to improve member experience, productivity, and operational performance What you’ll do Strategy & Governance
