• To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience
• Greet, register, and assign rooms to guests
• Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
• Keep records of room availability and guests’ accounts
• May make, confirm and cancel reservations for guests
• Compute bill, collects payment and makes change for guests
• May post charges such as room, food, liquor or telephone by hand or machine
• Date-stamp, sort and rack incoming mail and messages
• Transmit and receive messages using equipment such as telephone, fax and switchboard
• Understand and enforce the hotel company credit policies
• Account for all cash and makes deposits in accordance with hotel and company policies
• Take the initiative to greet guests in a friendly and warm manner
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
• Other duties as assigned

Continually works in normal office conditions and in close proximity to others

• Speak clearly and listen carefully
• Use personal judgment and specialized knowledge to give information to people
• Communicate well with many different kinds of people
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard
• Ability to speak and hear in English
• Close and distance vision
• Frequent sitting with some walking and standing
• Frequently lifts/carries up to 25 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs
• Reach hands and arms in any direction
• Able to work overtime and irregular hours
• Education -HS Diploma or equivalent

Experience -Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination

Salary Range: $17.50 - $18.00 Hourly