• Manages or performs work associated with both import and export administration
• Managing and planning import process, customs documentation, shipping, and receiving of foreign merchandise to ensure it arrives at the correct time
• Overseeing the issue of import licenses and completion of monetary transactions associated with the import in a timely manner
• Controlling all documentation related to the export process, ensuring necessary documentation is provided to customers to enable them to receive the products without delay
• Monitoring the preparation and dispatch of customer export orders, and planning/directing the flow of air and surface traffic to the final destination
• Ensuring compliance with the home and foreign country government laws and customs regulations
• Level: A Team Leader (M2) supervises professional-level employees (typically entry or experienced level) and may also supervise some para-professional employees
• Responsibilities typically include: Setting goals and objectives for team members for the achievement of operational results
• Problems faced may be difficult but typically are not complex

Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders