• As a Senior Customer Integration Specialist, you’ll design and deliver the technical connections that make Personio the central system of record for 15,000+ customers, from automating payroll to syncing HR data across their tech stack
• You’ll sit at the intersection of technology, consulting, and innovation, helping customers realize value faster by integrating Personio with their ecosystem
• You’ll also play a key role in evolving our integration frameworks, tools, and reusable assets, working closely with Product, Engineering, and Customer Success to drive impact at scale
• This is a role for someone who’s technically curious, customer-obsessed, and excited to shape the future of automation and AI-driven integration at one of Europe’s fastest-growing SaaS scale-ups
• Partner with customers and internal teams to scope, design, and deliver seamless integrations between Personio and external systems (HRIS, payroll, identity, and productivity tools)
• Build and troubleshoot API and SSO configurations, leveraging REST, Graph
• QL, and webhook frameworks
• Use automation platforms and AI-powered tools to accelerate implementation and reduce manual effort
• Translate technical requirements into simple, actionable solutions that deliver measurable customer outcomes and time-to-value improvements
• Act as a trusted technical advisor, guiding customers on integration strategy, scalability, and best practices for secure data flow
• Technical Leadership
• Develop and maintain reusable integration templates, SDKs, and connectors that accelerate delivery and improve consistency
• Collaborate with Product and Engineering to identify integration trends, influence roadmap priorities, and improve platform capabilities
• Design and run internal enablement sessions on APIs, security protocols (SAML, SCIM, OAuth), and automation frameworks
• Lead initiatives to enhance delivery efficiency, from AI-assisted data mapping to automated monitoring of integration health
• Contribute to documentation, tooling, and knowledge-sharing that elevate the technical maturity of the Integration Services team

Efficiency: Improvement in integration delivery speed and quality through reuse and automation

• Strong understanding of API ecosystems (REST, Graph
• Understanding of identity management standards (SSO, SAML, SCIM, OAuth) and data exchange protocols common in HR tech
• Curiosity for AI and automation, from using AI tools for data mapping and testing to identifying new ways to accelerate onboarding
• Exceptional communication skills, able to simplify technical detail for business audiences and build trust across teams and customers in English and German
• A growth mindset: resilient, adaptable, and motivated to continuously improve how we deliver value

Activation & Impact: Reduction in customer time-to-value for core integrations

• 6+ years’ experience in SaaS implementation, integration consulting, or technical customer success, ideally in high-growth, multi-product environments
• QL, webhooks), data structures (JSON, XML), and cloud-based web architecture
• Working knowledge of at least one server-side programming language (Python, Java, Node.js, Go, etc.) with a passion for learning and applying new technologies

Familiarity with iPaaS and automation platforms (Workato, Zapier, Make, etc.) and cloud environments (AWS, GCP, or Azure)