• Sales Performance Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive strong sales outcomes
• You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience
• You’ll join a team in building mode and help create a sustainable quality function and culture
• This role reports to the Sr
• Manager of GTM Quality Programs and is part of the Revenue Operations department
• Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions
• Monitor interactions across various lines of business to assess quality of engagement and process compliance
• Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
• Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
• Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
• Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
• Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries

Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-leverage opportunities
• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
• Ability to ramp up quickly on business priorities and derive insights from data
• Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
• Poise under pressure when working through issues in a fast-paced environment
• Strong attention to detail and a knack for process improvement and documentation
• Experience working with Gong and/or Salesforce

Project management or industry certifications, e.g., COPC, PMP

4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role

• The range of annual base salary for full-time employees for this position is below

Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience $85,680—$129,600 USD Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more