• As the Field Service Technician, you are responsible for providing exceptional service to clients by performing scheduled pond and equipment maintenance, resolving technical issues, and enhancing the overall customer experience
• This role involves hands-on work with pond systems, including filtration, pump, aeration, and plumbing systems, while maintaining a professional, customer-focused approach
• This role requires a detail-oriented, proactive individual with strong technical and customer service skills to ensure each service call exceeds customer expectations
• Complete daily scheduled service appointments promptly and efficiently
• Address customer concerns and questions regarding their pond, equipment, and fish during on-site visits
• Recommend additional products and services to enhance the customer’s enjoyment and care of their pond
• Document customer interactions and follow-up actions on the same day as service appointments, creating invoices in the field using a company-provided tablet
• Install, troubleshoot, and resolve issues with pond systems, including various filtration, pump, aeration systems, and plumbing lines
• Maintain cleanliness and organization of the company vehicle
• Manage and track vehicle inventory to ensure all necessary tools and materials are available
• Prepare for service appointments at least three days in advance, ensuring all required resources are ready
• Maintain open communication with the Service Department to address scheduling, inventory, and job-related questions
• Collaborate with the Senior Field Technician for technical guidance and support on pond-related issues
• Support overall warehouse upkeep, playing a crucial role in completing building projects, plumbing tasks, and other maintenance duties within the warehouse

Perform any other duties and responsibilities as needed

• 2+ years of experience in the Technical Service, Construction, Landscaping, Maintenance or related industries - Required
• Basic computer skills, with the ability to navigate an iPad or similar device in the field for submission of customer information - Required
• High School Diploma or GED equivalent - Required
• Valid driver's license and satisfactory motor vehicle record - Required
• Available for varied weekly shifts including weekends, holidays, and high peak seasons (From March to August) - Required

Demonstrated record of punctuality and attendance, ensuring a positive and professional demeanor

• Capability to lift between 30 to 60 lbs, that include bending, continuous lifting, lowering, and carrying items - Required
• Ability to work outdoors in challenging weather conditions, such as heat, cold, and rain, for parts of the job - Required

Highly organized, detail-oriented, friendly, and focused on safety and procedures with the ability to carry out job responsibilities in a high-volume, fast-paced setting

• Full-Time | Starting at $20.00/ hour
• Monday-Friday, 7AM - 5PM
• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!