• We are seeking a hands-on, people-first leader to oversee the daily service and construction operations of Valley Pools, a member of the Trident Service Group family
• Oversee service and construction staff in partnership with the service manager, ensuring accountability for exceptional service quality and response times
• Lead new build construction and renovation sales staff to close new business and achieve monthly targets
• Directly manage office staff in support of field operations and projects
• Recruit, train, and manage employees to foster a collaborative, high-performing culture
• Oversee dynamic field service scheduling and ensure adherence to company operational standards
• Manage and contribute to back-office functions, including invoicing, bookkeeping and HR, as necessary
• Assist with inventory management and purchasing
• Take ultimate responsibility for the branch’s P&L, monitoring financial performance and key metrics
• Implement strategic plans to grow revenue, control costs, and drive profitability
• Uphold and enhance our reputation for fast, friendly, and reliable service, including via online reviews
• Serve as a hands-on leader who ensures customers receive the highest level of care and satisfaction
• Go above and beyond to address customer needs and deliver outstanding satisfaction for escalated issues
• Implement plans to expand the branch’s market presence
• Identify and communicate opportunities to improve processes, enhance services, and drive innovation

Develop local voice of the customer knowledge to execute growth strategies tailored to your market

• Our industry is evolving, and this individual will preferably have experience with customer service-oriented IT systems, change management and championing new initiatives
• However, no prior pool service experience is required
• Customer-Centric Leader: A strong commitment to providing exceptional customer service that exceeds expectations while leading a diverse team of +20 individuals for +5 years
• Strong communication and people skills; able to lead field techs and office staff alike
• Entrepreneurial Spirit: A motivated self-starter with a passion for driving results and growing the business
• Experience with budgeting, scheduling, and customer service
• Ownership Mentality: A long-term thinker who acts as if the branch were their own business
• Problem-Solving Skills: A confident decision-maker who can multitask in a fast-paced environment
• Comfortable balancing office work with hands-on field visibility
• Culture Guardian: A team player who leads by example, fosters trust, and inspires the team to always "do the right thing when no one is watching."
• Tech-enabled Philosophy: Familiarity with CRM and business operations software (we’ll train you on ours)

This is an in-person role in the Hershey, PA area; candidates must reside within a 40 mile radius or willing to relocate

• This role includes a profit-sharing compensation component to reward growth and success
• Work Ethic: A self-driven professional prepared to work extended hours and weekends during peak season
• Competitive base salary with performance-based profit sharing
• Comprehensive benefits, including health, dental, and retirement plans
• The chance to lead and grow a branch with a well-established reputation for excellence

Professional growth and development opportunities in a supportive environment