• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction
• A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
• You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues
• Services may be frequently provided by on-site customer visits
• Leading contributor individually and as a team member, providing direction and mentoring to others
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
• Ability to understand customer problem and provide the technical solution in a timely manner
• Ability to work well with demanding customer environments and delight customers
• Fast learners, quick ramp-up time (processes, tooling, technology)
• Flexibility to work beyond business hours, as required, to include weekends and holidays

Ability to work in ambiguous situations and with global teammates *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only**

7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

• Exceptional diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques
• Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Tuning, Troubleshooting techniques etc)
• Exposure to other Hyperion Products such as HFM,BI+, FCCS etc is plus
• Ability to understand customer urgency and sensitivity of the problem
• Strong Verbal and Written communication skills
• Ability to speak confidently and communicate clearly with the customer
• Strong Adherence to Process and be process champion
• Fast learners, quick ramp-up time (processes, tooling, technology)

Ability to work in ambiguous situations and with global teammates *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**

• 4 + Years of experience in Implementation and Usage of Hyperion Essbase, Hyperion Planning, Essbase Administration Services, Marketplace Essbase, Oracle Analytical Cloud Essbase, Smartview
• Experience in operating systems (Linux, Solaris), networking, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning

• US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum
• Oracle US offers a comprehensive benefits package which includes the following:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options
• We also encourage employees to give back to their communities through our volunteer programs