- You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager
- Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next
- You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem
- This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation
- Lead Day-to-Day Operations with Excellence
- Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
- Optimize labor deployment, throughput, and service execution to meet evolving business needs
- Ensure strict adherence to labor, food safety, team member safety, and compliance standards
- Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
- Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
- Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
- Set and drive key operational KPIs, ensuring alignment across internal and external contributors
- Manage Team and Partner Performance
- Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
- Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
- Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
- Address performance issues respectfully and quickly using coaching and performance tools
- Ensure compliance with state and federal labor laws
- Drive Business Results & Own the P&L
- Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
- Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
- Build action plans around local performance insights, customer feedback, and operational trends
- Grow the Business
- Own and drive company talent pipelines with a strong focus on succession building and readiness
- Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
- Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
- Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
- Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
- Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
- Manage Partnerships & Represent the Wonder Brand
- Serve as the on-site point of contact for brand partners, vendors, and contracted operators
- Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
- Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base
