• As a Launch Operations Training Specialist, you’ll be the training and operations expert who ensures new Wonder locations open with excellence
• You will serve as a subject matter expert and frontline leader, preparing new team members to deliver consistent food, service, and culture from day one
• In this role, you’ll carry responsibility for enabling store readiness and ops excellence as the new store opens and ramps
• You’ll also act as a business consultant, conducting readiness assessments, staffing shifts as needed, and supporting the overall launch and transition of each new store
• This is a salaried role that requires extensive travel within your assigned region and occasional cross-region support
• Lead onboarding and intensive hands-on training, and station certification during new store launches for hourly and salaried team members, ensuring all team members reach need proficiency
• Oversee performance management of launch teams, holding them accountable to standards to enable continued operations success from turnover to normalized operations
• Conduct readiness assessments and provide recommendations to ensure successful launch-to-normalization transitions
• Assist with interviewing and selection of team members to support staffing needs during the launch process
• Deliver training using varied instructional methods, adapting to different learning styles to maximize team comprehension and retention
• Train and certify team members in the use of Kitchen Display Systems (KDS), Wonder’s Point of Purchase (POP) platforms, and other operational systems
• Provide real-time coaching, track progress, and address performance or skill gaps with timely interventions
• Support business operations as needed, including staffing and running shifts to ensure readiness and execution
• Adapt quickly to new processes, tools, and initiatives introduced during launches, modeling flexibility for team members and reinforcing updates that may later be adopted across the business
• Maintain accurate training materials and records; ensure compliance with Learning Management System (LMS) requirements and regulatory standards
• Partner with Launch Leads to identify training gaps, propose improvements, and execute solutions that increase scalability and success
• Actively contribute to continuous improvement in training content, technology usage, and launch operations
• Collaborate with Launch peers and cross-functional partners (Operations, HR, Learning & Development, Quality, Safety) to drive consistency and readiness

Provide cross-region support on a floating basis as required

• Proven experience in multi-unit restaurant openings or facilitating training in a high-volume, fast-paced environment
• Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines
• Experienced coach with demonstrated proficiency in managing the performance of teams in operational settings
• Familiarity with LMS platforms, Kitchen Display Systems (KDS), and POP technology
• Strong understanding of learning models and ability to flex training style to meet the needs of different learners
• Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions
• Demonstrated business acumen, including the ability to staff, manage, and run a shift effectively
• High attention to detail with consistent delivery of accurate, high-quality work in a fast-moving environment
• Excellent communication and coaching skills with a passion for developing others
• Ability and flexibility to travel extensively within the regional pod, with cross-region support as needed
• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Food Handler Certification (or willingness to obtain)
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)
• Multi-Location Role, Travel Required

The candidate’s ability to perform the tasks in the available job role

• Salary Range: $53500 per year - $61500 per year
• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work