The SOC Manager will have oversight of day-to-day operations for the Security Operations Center (SOC) team, maturing processes and driving new innovations. This position will also be responsible for maintaining mature service delivery methodologies for their practice areas. The SOC Manager will supervise a team of staff and own SOP development for the department. The SOC Manager is responsible for the SOC team and will help deliver Logically's core values for our clients.

• Perform all supervisory duties associated with the SOC team including employee-related issues
• Provide best in class customer service to Logically’s customer base
• Adhere to company values while following best practices and operational procedures
• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
• Lead SOC team, foster innovation, and drive accountability within SOC engineering
• Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence
• Participate in quarterly business reviews with vendors and customers
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all client managed systems, operating systems, hardware, and software.
• Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the clients' environment
• Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency
• Influence and improve existing processes through innovation and operational change
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
• Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing

Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation

• Bachelor’s Degree in an Engineering, Information Technology, Computer Science, or commensurate experience
• 6-9 years of experience in managing complex data communications networks, in a Security role or working in Detection/SOC environment
• 2+ years of experience in team management as well as the management of network architecture and deployment
• In-depth understanding of IT industry trends and the ability to apply understanding to identify solutions
• Experience using security tools such as: SIEM solutions (Splunk / SumoLogic), Cloud and network IDS solutions, SOAR platforms
• Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
• Business acumen; translating business requirements into related solutions
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time
• Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
• Sound problem-solving technique with ability and persistence to generate options and select the best solution
• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
• Ability to communicate effectively with customers and various levels of management both verbally and in written form
• Ability to manage multiple projects in a fast-paced environment

Team player mentality and willingness to share knowledge with others

• Extensive experience in IT service delivery, including servers, network devices, firewalls, databases, and systems

Preferred to have at least 3 of the following certifications: Network+, Security+, SonicWall Network Security Administrator, SonicWall Secure Mobile Access Administrator, Cisco Certified Network Associate (CCNA)

• Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
• Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
• Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
• We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
• Take advantage of opportunities for personal and professional development, empowering you to advance your career.