• This person's primary role will be to provide comprehensive operational and logistical support for our two major annual user conferences, Pantheon and Ignite
• Reporting to the Events Manager, the Events Specialist will be a critical player in ensuring the flawless execution of key operational pillars, from managing our registration platform to overseeing the sponsor experience
• The Events Specialist will take ownership of several critical execution areas for the Pantheon and Ignite conferences:
• Registration Platform & Technology Management:
• Serve as the primary administrator for the Cvent registration platform
• Execute all website updates related to the agenda, speakers, and sponsors
• Lead the development of the Mobile App and Attendee Hub, focusing on networking tools and on-site attendee engagement features
• Sponsorship Deliverables & Financial Oversight:
• Oversee the execution of all sponsorship deliverables, acting as the main point of contact to ensure every promised benefit (e.g., signage, custom activations, etc) is fulfilled accurately and on time
• Process all incoming sponsorship invoices and meticulously track payments collected against booked revenue
• Swag & Merchandise Management:
• Manage the entire lifecycle of conference swag and merchandise, including proposing creative new concepts
• Oversee the purchasing of all approved items and manage inventory, ensuring timely delivery to the conference site
• Attendee Customer Support & Communication:
• Manage the conference dedicated mailbox, providing timely and empathetic customer support on any registration or logistical issues
• Monitor the internal employee Slack Channel to proactively answer any staff questions or address concerns about the conferences
• Project Management Support:

Assist the Events Manager in monitoring overall event timelines, ensuring internal and external deadlines are met across various workstreams

The ideal candidate will be an organized, customer-focused, and proactive professional with proven expertise in large-scale event logistics and technology *We will consider remote candidates**

• Experience: 3-5 years of direct experience in event management, specifically working on large-scale user conferences of 5,000+ attendees
• Platform Expertise: Required proficiency and hands-on experience with Cvent (including website builder, registration logic, and reporting)
• Experience with event mobile apps/attendee hubs is essential
• Financial Acumen: Proven ability to manage invoices, track expenses, and reconcile sponsorship payments accurately
• Soft Skills: Collaborative team-player with a strong customer-service mindset and high energy
• Communication: Exceptional written communication skills, capable of managing external sponsor expectations and internal employee queries
• Attention to Detail: Meticulous attention to detail and a disciplined approach to managing multiple, complex tasks simultaneously
• Comfortable Operating: Self-motivated and confident in taking ownership of responsibilities within a fast-paced environment

Flexibility: Willingness to travel to and provide comprehensive on-site support for both Pantheon and Ignite

This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure