• The Senior Enterprise Delivery Manager, Migrations is responsible for ushering Atlassian’s most complex customers into cloud, ensuring their migration journey and cloud experience is smooth
• As the main stakeholder, you will serve as trusted advisor to customer leadership, and chief delivery manager, demonstrating both technical and project governance capabilities

You will work closely with customer key stakeholders and cross-functional teams—including Sales, Solutions, Support, Product Management, Channel Partners, and Engineering—to ensure effective communication, align priorities, and coordinate joint initiatives

• Proven capability to define customer cloud strategies
• You will identify potential challenges and facilitate effective solutions, leveraging your extensive experience to steer teams towards successful project outcomes

By maintaining a clear vision of project goals and milestones, you will ensure that the team remains focused and efficient, overcoming obstacles and achieving successful results Customer Engagement:

• Identify technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders

Coordinate with account teams to deliver briefings on technical solutions and strategies Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios Technical Guidance:

• Provide deployment guidance and best practices

Design migration and upgrade plans, address hesitancies, and secure customer commitment Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan Project Delivery:

• Manage high-risk projects, ensuring successful outcomes

Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals Stakeholder Communication:

• Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives

Enhance collaboration and drive process improvements with cross-functional teams Steering Committee Leadership:

• Lead meetings and plan reviews to guide project direction

Maintain communication with stakeholders to advocate for the team and meet customer objectives Risk Management: Oversee high-risk migration projects, align project plans with goals, identify potential risks, and implement mitigation plans Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations Team Leadership:

• Foster a cohesive team environment, promote trust and accountability, organize workflow, delegate tasks, and provide mentorship for continuous development
• Stay ahead of industry trends and integrate insights into customer interactions
• Propose innovative solutions to business challenges
• Proven track record in ensuring delivery excellence and maintaining high data quality standards

Skilled in communicating and negotiating effectively with senior-level decision-makers

• Leadership and teamwork are crucial skills for success in this role
• Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions
• Extensive experience with enterprise-scale cloud and hybrid infrastructures, architecture design, migrations, and technology management
• Capability to serve as a technical lead, providing guidance on customer deliverables and architecture to peer architects
• Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement
• 7+ years of professional experience as a technical project/delivery manager responsible for complex technology projects for enterprise customers

Bachelor’s or advanced degree in engineering, computer science, or equivalent work experience