• Your goal is to help them establish best-in-class programs that drive measurable business impact
• Be a hands-on product expert for Content Marketing Platform (CMP) and Opal
• Serve as a trusted tactical and strategic advisor to Customers
• Drive customer adoption and growth through (not limited to) audits, enablement, workshops, and configuration
• Own the relationship between CMP Services and your portfolio of Customers
• Translate customer challenges and business goals (use cases) into clear platform solutions
• Deliver hands-on configuration and solution implementation
• Lead regular customer reporting on activities and engagement outcomes
• Own project delivery (scope, timelines, risks, execution)
• Collaborate closely with Engineering, Product, Customer Success, and Onboarding
• Maintain accurate customer use cases, documentation, and profiles
• Actively monitor and contribute to Newsroom and internal channels to build your brand
• Attend Product and Company meetings to stay informed
• Achieve and maintain CSAT of 4/5 or higher for each Customer in your portfolio
• Contribute directly to contract renewals and customer retention
• Receive strong customer and internal feedback on impact and expertise
• Actively contribute to team efficiency improvements (processes, tooling, AI)

Communicate with clarity, brevity, and confidence

• Execute engagements with consistency, ownership, and minimal oversight
• 5+ years experience in SaaS, with strong exposure to MarTec
• Working knowledge of AI, including practical application for efficiency and customer value
• Strong customer-facing consulting skills across technical and non-technical audiences
• Ability to clearly explain product value, positioning, and technical concepts
• Comfortable advocating for customers with Product, Sales, and internal teams
• Proven ability to manage multiple priorities under pressure
• Curious, self-driven, and motivated to learn and share knowledge

Strong organizational skills and execution mindset (Ideally) Experience using CMP, work management, or orchestration platform