To empower contractors to take the next leap forward in streamlining technician interactions with the homeowner

• A deep understanding of the payments industry is necessary in order to work with ServiceTitan customers to explain the functionality and support different aspects of ServiceTitan Payments
• You will play an integral part in the daily success for our customers
• Provide day to day support for our customers, including gateway and transactional support, as well as deposit reconciliation
• Serve as point person for existing customers on ServiceTitan Payments, fielding incoming emails and phone calls
• Provide technical support to customers within our software platform, developing expert level knowledge of payment processing within ServiceTitan
• Collaborate with our payment processors to help mitigate risk for our customers, including reaching out to customers for requested documents and providing invoices as requested on behalf of customers
• Act as our internal payments subject matter expert
• Provide training to new customers once implementation is complete
• Assist customers with questions as they pertain to merchant statements and pricing questions

Working Hours: Monday - Friday 9:00am - 6:00pm PST

• Minimum of 2+ years total work experience in a client facing role in the merchant services / payment processing industry
• Strong communication skills
• Very detailed oriented with strong organizational skills
• Strong understanding of Visa/Mastercard interchange table and costs
• Experience with breaking down credit card merchant statements and doing cost + profitability analysis on them

Strong desire to work within a start-up environment and build an extraordinary product

Strong understanding of payments industry terms (processors, gateways, chargeback, ACH, etc.), economics and client pain points

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
• Great work is rewarded through Bonusly, peer-nominated awards, and more
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical

Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more

• The expected salary range for this role for candidates residing in the United States is between $48,500 USD - $64,800 USD
• Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process
• Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location

In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits