• They are seeking a Scale Customer Success Manager to manage relationships with SMB clients, promote customer adoption, and facilitate customer growth and retention through various engagement strategies
• Successfully build relationships with multiple new customers at one time through 1:many events like webinars, virtual office hours and small workshops or online community events
• Make product and workflow recommendations within the Semrush platform acting as a Product Expert
• Engage 1:1 with assigned customers as-needed at critical points in the customer journey to ensure adoption
• Successfully facilitate expansion opportunities of small apps and add-ons
• Deliver great customer experiences while following our Scaled Customer Success playbooks
• Manage customer outreach campaigns through email, phone and LinkedIn, marketing upcoming events and promotions
• Ability to analyze and understand client results, performance and situation to uphold a service-first approach to achieve collective goals and exceed client expectations
• Be a “Team Player” and share with peers new workflows and strategies that have been successful for you, plus leaning on peers so that the whole team succeeds

Assist with digital projects, including initiatives such as demo experiments, new content creation etc to enhance customer experience and drive business objectives Ability to facilitate and negotiate contract renewals for existing customers

• Ability to speak Portuguese and English at a professional level
• 2+ years of work in a customer success, sales, or digital marketing role
• Experience hosting webinars or other digital 1-to-many formats
• Ability to speak Spanish in addition to English and Portuguese at a professional level
• Experience with Semrush, SEO, or being a small business owner

You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

• Unlimited PTO
• Low cost medical, dental, and vision plans
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Saving Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• 401(k) plan
• Paid parental leave
• Relief Fund
• Travel coverage
• Corporate events
• Teambuilding

Snacks, drinks at the office