• Senior Solution Architects are key members of the Expert Services team and work with customers in both our onboarding and ongoing phases of work

Senior Solution Architects are experts on Optimizely PAAS and SAAS CMS and/or Commerce and also guide customers through custom integrations and provide ongoing advisory serving as Technical Account Managers for customers who continue to expand platform functionality through the integration of additional data sources

• Solution Architects partner with multiple constituents internally — Product, Customer Success, and Engineering — acting as an escalation and advisor for Tier 2 Support Engineers
• Serve as the technical lead and owner of technical deal strategy
• Collaborate with Customer Success Managers and Account Executive teams to identify and uncover customer business goals, needs, and pains
• Establish credibility and explain our technical approach with Engineering and Product teams
• Lead the technical implementation and day-to-day management of POCs, integrated into our customers’ front and backend technology stacks — ensuring early customer success and a long-term business relationship
• Prove the technical feasibility of the platform to highly technical and developer audiences
• Own responsibilities for designing, building, and maintaining our demo systems, strategies, and resources
• Stay on top of industry news, technology products, platforms and partners to ensure you and your team provide and maintain a deep industry and ecosystem expertise
• Find ways to continually maximize efficiencies in the technical sales process and support sales efficiency across sales teams and segments
• Custom development and launch of new sales products and customer integrations to our internal teams and customer community
• Partner closely with our customer success/services teams to ensure continuity of an amazing customer experience — for life
• Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements
• Provide technical responses to RFPs and RFIs
• Coordinating Project Activities
• Evaluating and Implementing Ideas

Championing Customer Needs

• Documented experience coding with Javascript, HTML, and CSS
• Demonstrate functional knowledge of web and mobile application architecture
• World-class presentation skills
• You feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical — in person and virtually
• You can tie business problems to technical solutions and understand technical value propositions
• You have excellent communication skills
• You can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
• Experience in a consultative role with clients, partners, management, and peers
• A demonstrated and proven capacity to quickly absorb new concepts and technologies
• Strong knowledge of Git, CI/CD practices and Docker
• Strong working knowledge of software engineering fundamentals, design patterns and principles, and engineering best practices for producing high quality code, and familiarity with modern software quality practices
• Bachelor's degree preferably in Computer Science or Information Technology/Systems with equivalent work experience

Critical Thinking

• Documented experience in backend web development such as Java, Ruby, Node, PHP, C#, or native mobile application development in Android or Objective-C/Swift

Familiarity with agentic patterns, and hands-on experience with agentic/AI workflow orchestration, SDK-driven extensibility, and modern LLM APIs (Gemini, OpenAI, etc.)